“人们经常会对一些产品或服务产生抱怨，那么你是喜欢口头抱怨呢还是写一封投诉信呢?”这个题目涉及到了人们的日常生活，许多人都会有过这样的经历，那么你是如何处理的呢?下面是由出国留学网(www.liuxue86.com)小编为大家整理的范文，供大家参考!
题目：When people need to complain about a product or poor service, some prefer to
complain in writing and others prefer to complain in person. Which way do you prefer? Use
specific reasons and examples to support your answer.
范文：When I want to make a complaint about a defective product or poor service, I would
rather make my complaint in writing. Writing a complaint allows me to organize my points of
argument in a logical manner. If I’m really unhappy with the way I’m being treated, I want
to present my reasons clearly. I don’t want there to be any confusion about why I’m
complaining. I like to list my complaints and then list supporting examples. That’s the
best way of making sure everyone is clear about what I;m saying.
Putting my complaint in writing also ensures it won’t seem too emotional. If you feel
that you’re been treated badly or taken advantage of, it’s easy to lash out. Losing your
temper, though, is a sure ways to lose your argument. Yelling is very satisfying at the
moment, but it only makes the person you’re yelling at mad at you. It doesn’t get them to
agree with you or to offer help.
There’s also the issue of the person you’re dealing with. If you complaint in person,
you have to talk to whoever is there. Chances are that he or she isn’t the person
responsible for the defective product or the poor service. Often the people who take
complaints are not the people in change, unless you’re dealing with a very small business.
Yelling at them isn’t fair, and doesn’t do anything to get a refund or satisfaction for
you. You need to reach the person in charge. The best way to do that is in writing.
Writing about your complaint and sending the letter registered mail also gives you
written proof. It’s clear that you tried to settle the matter in a reasonable manner within
a certain time period. This way, if you need to take further action, you have physical
evidence of your actions.
Writing a complaint has the advantages of organization, effectiveness, and fairness.
That’s why I prefer to write rather than personally present my complaints.
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