1)Maintain eye contact. Offer nods and murmurs to indicate that you understand his or her point of view.
保持眼神交流。时不时的点头和低语表明你了解他的观点。
2)Don't finish your friend's sentences. If you catch yourself planning your response while your friend is still talking, gently remind yourself to focus.
不要插话。如果当朋友在讲话时你正准备回应，提醒你自己集中精力。
3)Minimize distractions – don't write or read e-mails, open the mail or watch television while you're on the phone to your friend. He or she will hear the lack of interest in your responses.
尽量减少分心—当你在接朋友电话时不要写或阅读电子邮件，打开邮件或看电视。他或她会在你的回答中听到冷漠。
4)Be careful with advice. Assume your friend wants to let off steam, not necessarily ask for a plan of action.
提供建议需谨慎。假使你的朋友只是想发泄不满，不一定是寻求行动的计划。
5.Be in your friend's corner if he or she's not there to defend him or herself. If you're at a gathering at which someone mentions your friend disparagingly, defend him or her against gossip or criticism. Say, "Mary is my friend, and it makes me feel bad to hear you talk this way." Sooner or later, news of your loyalty will travel back to your pal, and it will deepen your friendship.
当朋友不在场时要站出来为他们辩护。当你站在一群人中正在说你朋友的坏话，你要站出来为他辩护，说，“玛丽是我的朋友，你们这样说她，我感觉很不好。”早晚，你朋友会知道你对友情的忠诚，而且会加深你们的友谊。
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