大家对于托福考试不知道是怎么理解的，但是考试的成败真的关系到很多事情，和出国留学网小编一起来看看2018年1月27日托福考试听力机经预测，希望能给大家一些帮助。
2018年1月27日托福考试听力机经预测之真题测练(部分内容)：
题目：
1. What is the lecture mainly about?
A. The most common causes of service failures
B. Effective strategies for preventing service failures
C. The importance of having a plan to address service failures
D. Ways in which different industries respond to service failures
2. Why does the professor talk about a car rental agency?
A. To demonstrate the importance of employee training
B. To introduce the concept of service recovery
C. To point out that most service failures are within a company's control
D. To point out that it is costly to implement a service recovery plan
3. Why does the student mention his experience at a hotel in Chicago?
A. To show how complaints about a negative experience can hurt a business
B. To illustrate a surprising result of a successful service recovery
C. To give an example of an ineffective service recovery
D. To stress the importance of preventive maintenance in the hotel industry
4. What is the professor’s opinion of the service recovery paradox?
A. It should not be relied on as a way to increase customer loyalty.
B. It does not produce long-lasting benefits for the service provider.
C. It is more common in the hotel industry than in other service industries.
D. It can only be beneficial if the customer is not aware of the original failure.
5. What point does the professor make when she mentions a fast-food restaurant?
A. Service failures should be analyzed from the service provider's perspective.
B. A customer’s reaction to a service failure can vary under different circumstances.
C. It is important for service managers to identify the source of a service failure.
D. Some service industries are more vulnerable than others to service failures.
6. Why does the professor say this:
A. To review the main points of the lecture
B. To suggest topics for the students’ next research assignment
C. To indicate possible reasons why negative word of mouth is damaging to businesses
D. To specify where research is needed to better understand service recovery
2018年1月27日托福考试听力机经预测之背景知识和词汇(部分内容)：
图书馆场景：
| 场景特点： | 一是学生发生在图书馆的事情；二是学生和图书管理员或者书店人员的对话。 |
| 常见套路： | （1）学生发生在图书馆的事情 学生在图书馆复印文件 图书馆装修对学生影响 抱怨图书馆太吵/不干净 （2）学生和图书管理员的对话 管理员对某本书的评价 管理员帮忙查找书籍 （3）借书、还书 逾期/欠费/账户注销/他人正在使用而无法借书 要借的书没有，提供几种途径 退书出现损坏 |
| 场景词汇： | check out；renew（续借）；check；library card；late；mixed up；request；overdue（过期的）；suspend（延缓，推迟）；privilege（特权，基本权利）；facilities；reference room；reference material；dictionary；bibliography（参考书）；literature guide；telephone book；periodical（期刊）；room；newspaper；magazine；academic journal（学报，学术期刊）；current issue（现刊）；older issue；card catalog（卡片目录）；listed by title；by author and by topic；call number（图书编目号码）；return；shelves；check out；reserve book（库存书，不能外借）；over nigh use；secondhand bookstore；inscription；front cover；signature；poetry book；paperback section；exit gate；reserve；additional copy；librarian图书管理员，inter-library图书馆间；video library；录像图书馆；reference room 阅览室；the reference stacks书库；the front desk前台；loan counter借书处；loan period借书期限；paperback平装本；the rare books珍藏书籍；front cover书的封面；index索引；literature guide导读；database数据库；published and unpublished data出版未出版数据库；store credit商店退款，赊账购物；retreat退书 |
以上是2018年1月27日托福考试听力机经预测的部分内容
